newstitle

A solution to a recent post relating to breaking and entering through burglar bars

on Wednesday, 10 April 2013. Posted in News

Post originated from Blue Security, Durban

breaking_and_entering_Blue_Security

"Sleeping with windows open makes it easier for criminals to enter your home even when you do have solid burglar bars in place as these video stills demonstrate. Police arrested this suspect and then got him to demonstrate how he managed to get into the home. Just this week we had an incident where a criminal climbed through the pet entrance of a door and got away with valuables. These pictures have been doing the rounds on FB recently but we thought we would share for those who have not yet seen them."  Blue Security, Durban  

There is a security solution available for this type of breaking and entering - Strip Beams installed with standoff brackets.  These will allow the windows to be opened approx 10 cm wide while invisible beams protect the window opening.

house_5b.website

 

 

Alarmed for South Africa

on Tuesday, 09 April 2013. Posted in News

Article published in the April 2013 edition of Hi-Tech Security Solutions

Alarmed for South Africa

"When it comes down to what is required in a security system today, IDS has focused its efforts on creating a security solution that fits the majority of installations aimed at the South African residential and commercial markets."

Click the link below to read the full article by Matt De Araujo, Head of Product at IDS, on the benefits of using the X-Series along with Duevi wireless hybrid integration.

http://www.securitysa.com/45193n

 

Introducing the IDS Helpdesk

on Monday, 08 April 2013. Posted in News

Please see the communication below distributed to our customer database on 3rd April 2013:  

Introducing the Helpdesk

Hi my name is Duncan Bell and I am the Technical & Training Manager at IDS.   I would like to introduce the technical helpdesk to you and highlight what you can expect from them.

Firstly I would like to introduce the people behind the phones.  Avish Nunkoo has been helping you for the last three and a half years answering your questions and sending you information.  Sly Subramoney has been answering your queries for the last 8 months and is building his knowledge every day.   Jared Cockcroft has been with IDS for 6 months and is also gaining knowledge with much enthusiasm to be able to serve your every query.  Jared assists as backup when someone is unavailable on the technical helpdesk.

So, what can you expect from these ready to help guys?  They are the first tier of support for all IDS product installers.  As you know trying to help over the phone is not as easy as it seems, as they are not onsite to see first-hand what the problem is and look at the complete situation before making a diagnosis.  They need your help when phoning the helpdesk, to give them as much information that you can about the site, the product and what the issue is.  This will help them to make a diagnosis and give you a solution or help you try and find a solution. They may ask you questions that you feel aren’t relevant but please bear with them as they are trying to build a picture in their minds to help give you the best solution.  They are not always able to give an exact solution but will be able to give some ideas to help you find the solution. They may also recommend that you contact your branch technician or sales person to assist you further onsite.

We are in the process of investigating a ticket system that the helpdesk will use to send your details to our branches.  The branch will then contact you, saving you the phone call and the time.  If you prefer to email any queries to the helpdesk, please do so at This email address is being protected from spambots. You need JavaScript enabled to view it.

Helpdesk hours:

Monday to Wednesday & Friday:  7:30am to 5pm

Thursdays: 8:30 to 5pm. (Team are in training from 7:30am - 8:30am)

The fourth member of the team, ‘Sid – The Security Guy’, will be sending you tips and tricks every month on our products.  These tips will range from basic installation information to advanced ways of using methods to help your customers to feel safer and you to up sell.  If you have any tips you would like to share with Sid please email him at This email address is being protected from spambots. You need JavaScript enabled to view it. and your tip may be published.

Thank you for your time and I hope that you will utilise the helpdesk.  If you have any complaints or suggestions please feel free to contact me at This email address is being protected from spambots. You need JavaScript enabled to view it.

Helpdesk Contact Number:

0860 705137

Sincerely,

Duncan Bell

Technical & Training Manager

IDS helps out in local DBN radio station ECR's Consumer Watch story

on Thursday, 28 March 2013. Posted in News

By chance, IDS heard a story on East Coast Radio's Consumer Watch show, of a local family in KZN who were the victims of an unfortunate situation.  We're pleased to say this story now has a happy ending.  Special thanks also to Wendy Knowler  and the Bidvest-Magnum-Group who were recruited by ECR to assist.

Click the link below to read the full article on the East Coast Radio Consumer Watch Blog:

http://www.ecr.co.za/post/a-funsunzi-follow-up/

IDS on receiving feedback on the Ezi4

on Friday, 08 March 2013. Posted in News

Andries Oberholzer posted a comment on our IDS Facebook page yesterday afternoon with some feedback on the Ezi4 Launch product.  Sean Farrell, our JHB Branch Manager has spoken to Andries this moring about his requests.  Here is a general recap of what was discussed:

We have received a great response from the first version of the Ezi4 which has been in the market for the past 4 months.  We have considered all the request Andries and other industry players have proposed for the additional features.  We are pleased to inform all our customers that a prototype has been completed and will go in to the production process shortly, addressing the points as raised by Andries.

May we end by saying thank you to Andries for engaging with us via our IDS Facebook page and providing valueable product feedback on the Ezi4.

IDS Website Competition - iPad2 Winner

on Wednesday, 20 February 2013. Posted in News

Congratulations to RORY SMART of RDI Security In Kempton Park, JHB.  Rory is now the proud owner of an iPad2.

Thank you to all of our customer's who took part in this competition by registering online at our customer download centre.

Keep an eye out for further competitions taking place during 2013. 

Rory_Smart__RDI_Security_In_Kempton_Park_JHB_Website_news

RORY SMART of RDI Security

IDS Surveillance - Come and meet the family

on Thursday, 31 January 2013. Posted in News

DVR-Promo-mailer-FB

To view further details in the Surveillance tab of our website, click here.

Affordable Access Control Made Simple by IDS

on Tuesday, 29 January 2013. Posted in News

Access_Control_mailer_teaser_no_price

To view further details in the Access Control tab of our website, click here.

Axxon comes out tops in VMS options survey

on Friday, 18 January 2013. Posted in News

itv_axxon1

IDS is in partnership with Axxon, Europe's No. 1 Open Network Video Management Software for CCTV and Video Surveillance Equipment according to IMS Research.

Take a look at this survey of VMS Options by Benchmark Magazine (Nov 2012) to see how Axxon outperforms it's nearest competitors.

View the findings on page 22 at the following link   BenchmarkMagazine.com

Read full details in the article on Advanced Management and the benefits Network-based security systems offer.

IDS Social Media

on Monday, 07 January 2013. Posted in News

Follow us on Facebook and Twitter

Follow us on Facebook or Twitter to get the latest updates:

IDS_FB_Icon  http://www.facebook.com/IDS.Protectingyourfuture

IDS_Twitter_icon https://twitter.com/IDSProtect

 

 

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