If it’s hard for you to decipher, we understand why, and we’re doing something about it.
Event logs are an important record of activity, used by insurers, property owners and monitoring companies. It’s important that they are accurate, but because not all users are panel experts, the event logs also need to be easy to understand.
That’s why V2.3 of the X-Series will be released with an improved event log format, which includes several innovations intended to improve the usability and reliability of event logs.
These improvements are described in detail below:
#1 - User time stamping
Problem: A common method for storing alarm panel events is to log them against a time relative to the most recent power up. So, after each power up, the event log started the clock at 00:00:00 on xxx date. This is really useful if you know the time of the power ups, e.g. if you are reporting AC fail then restore, and can cross-reference to your control room event log. If you’re not clear when that power-up was, it’s near impossible to work back with any certainty.
Solution: All events are now stamped with the user entered date and time, as displayed on the panel.
#2 - Time upkeep prompts
Problem: Most users do not update date and time settings. With the new User Time Stamping feature, the user-entered date and time is an important point of reference.
Solution: At power-up, the first X-series LCD keypad prompts users to update the time and date, and displays which menu options to use for this. The panel keeps prompting this action until it has been set.
#3 - Logging of date and time changes
Problem: Unauthorised time and date entered into the panel for malicious intent.
Solution: The panel now logs every change of date and time, and details of the user who made the change.
#4 - Test report
Problem: If the panel loses complete power repeatedly, and the time and date is not reprogrammed, it is often impossible to cross reference the events on the panel log to the control room log in order to reconstruct the time of the events on site.
Solution: All test reports from X-Series panels now include a Test Report ID in the Contact ID string. By cross-referencing the Test Report ID in the panel event log versus the control room event log, it is now possible to determine with certainty, when the test report on the panel was sent. This therefore creates a time baseline for other events in that cycle.
IDS’ new event log technology revolutionises alarm panel event logs.
- User Time Prompts ensure date and time are always up to date, and event-logging of all changes creates an un-bypassable audit trail.
- User Time Stamping improves readability by recording all events against the actual time on the panel.
- Unique Test Report ID allows for cross-referencing automated test reports in the panel log against control room logs with absolute certainty.
Please login online at http://www.idsprotect.com/, visit the `Support and Training - Product Downloads` section to download the latest 2.33 version control panel firmware and IDSwift2 Up/downloading software (version 22.214.171.124).